lightspeed restaurant support

Select Lightspeed Restaurant or Retail to complete the setup. This data is updated in near real-time and is accessible in the Reports tab of your account. If such a payment type doesn't exist, please log in to the restaurant manager and add a payment type of the Room type. Sign in to the Retail Help Center to view current and past requests. next to Lightspeed Restaurant or Lightspeed Retail and follow the prompts to connect your account. You need to specify the daily revenue transfer start date, so that our support specialists can  configure it. Log in here to the software you are using. If you want to transfer charges to a company, the folio should be created in Clock PMS+ and to be an open one; -A separate charge for each item in the bill will be created. Did you find it helpful? Get the technical support you need to run your business, day-to-day! software. Lightspeed Support does not have access to any of your usernames or passwords and cannot unlock accounts for you. Lightspeed Restaurant Operational Lightspeed Payments Operational Lightspeed Loyalty Operational Dashboard ... We are currently investigating an issue affecting payment processing for merchants using integrated payments on Lightspeed Retail. If you are several Lightspeed OnSite releases behind and would like to update to macOS 10.14, we recommend updating your operating system and Lightspeed OnSite as follows: Ensure macOS is updated to 10.12 If you purchased your headset from us directly, or have previously received service, you should already have an account. If you enable the Allow Transfers to Company option, the search will allow you to search for a company accepting charge transfers and transfer charges to its open folios ; 2. Lightspeed POS is a point-of-sale solution for retailers and restaurateurs, and so the vendor offers two separate solutions, Lightspeed Retail and Lightspeed Restaurant. Modified on: Fri, 30 Oct, 2020 at 8:13 PM. Homebase will not import inactive employees. No. The supported receipt printers for Retail POS can connect to your computer or iPad in four possible ways. Click on Configure in order to make the necessary interface configurations. Diversify your restaurant’s offering with integrations for delivery and eCommerce; Move tables and make adjustments to your floor plan so your staff always know where to go ; Offer fast transactions anywhere through credit, debit cards and QR codes This way, the Invoice will be clearer (Example:Tea (7th street Restaurant #227812)). Once installed on your computer, it helps you set up your hardware in fewer steps and guides you through the process. Employee names, phone numbers, and email addresses will be transferred into Homebase. Additionally, you can enable the transfer of payments, so that they can be also included in Clock PMS+ reports. Keep in mind that not all hardware you can use is necessarily built to serve as point of sale hardware or to work in a restaurant environment, which likely means we do not support it. If the hotel bill is voided, negative charges will be added to the customer folio; 4. An agent will reply as soon as possible. Their friendly technical support team is available to every single one of their customers 24/7. Submit billing or support requests through the Retail Help Center. Once you’ve logged in to your account, create a service request. Enabling Automatic Updates If you already have a Homebase account, sign in and click Settings in the top navigation bar. Lightspeed Restaurantis a cloud-based iPad POS system for restauranteurs. Our Restaurant Support team is available to help you 24/7. This way, the Invoice will be clearer (Example:Tea (7th street Restaurant … Select POS Connection from the navigation bar on the left. Find a guest by name or room number (only the checked-in guests that are in the hotel today will be shown). Help us improve this article with your feedback. Find the Lightspeed Restaurant app under Available Updates, then tap UPDATE. Lightspeed Hub makes hardware easy. Whether you’re a new business owner or a seasoned veteran, you know how hectic your peak times can be, and you probably face the same challenges trying to manage and process orders. Lightspeed offers all the tools that active and professional traders need to be successful. Homebase does not import PINS or roles (including any manager roles) from Lightspeed. . Lightspeed POS Inc. ("Lightspeed" or the "Company") (TSX: LSPD) today announced several new initiatives to support its local retail and restaurant customers who have been affected by the global COVID-19 pandemic. United Kingdom 44 20 3695 9599 Our robust software is highly customizable, allowing traders to see key information in real time. You will first need to access the Clock PMS+ settings and the credentials for your LightSpeed POS account as well as the company ID. The straightforward ePOS that gives you control. Restaurant POS is currently optimized for use with iOS 12.2 or higher. Make sure you use the same establishment name as your Lightspeed account. Our POS can help your restaurant business grow. At this time, however, only the below devices are supported with Hub. Yes, although there are ideal hardware setups that we recommend to use with Lightspeed Restaurant - we sell and support the hardware listed on this page. Talk to an expert today about how Lightspeed Restaurant can get help with your day to day management. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. Lightspeed Restaurant’s robust POS solution lets you run your entire restaurant from an iPad and access your business from anywhere, even if you lose internet connection. Just saying that Lightspeed ticks all the standard boxes would be doing the system a disservice. The charge transfer to company folios is an optional feature and can be enabled and disabled at any moment. Once your device has been updated to the latest iOS version, you should update the Restaurant POS app. Simply submit a request using the button at the top of this page. It ha… In our review of Lightspeed restaurant POS, we’ll take a look at all the pricing, pros and cons, features and give you our professional opinion if Lightspeed is a viable solution for your restaurant.. Lightspeed Restaurant covers the basics, adds a range of custom options, and throws a good dollop of useful side functionality into the mix as well. Thanks to the unique interface implementation, you can use the same search box in LightSpeed POS to find both guests (by name or room number) and companies accepting charge transfers which makes transfers really easy. Moving forward, all employees should be entered into Lightspeed. On the screen that will open, fill in: On the next screen, fill in your LightSpeed username, email address and password and click Sign In. Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. The interface supports the following features: - The name of the outlet to appear in  the charges and reports; Company ID that we will use for the configuration of the interface. The print text of the charge will be the name of the outlet / floor plus the restaurant bill number. Business types Retail Apparel Bike Electronics Lightspeed firmly believes that a product is only as good as the support that backs it. Part 1: Connect Homebase and Lightspeed Restaurant or Retail. Quebec (toll-free) 855-300-7108. I. The charge will have the same name as in LightSpeed. Lightspeed Retail allows you to cater your account to your needs with robust, optional modules. We use cookies to try and give you a better experience in Freshdesk. In order to transfer bills to a hotel booking, you will need a payment type of the Room type. 5. On Friday night, join us and Sam Adams for the finals of the Lansing Stein Heist competition. Please note that the event folios are not available for charge transfers. If prompted, enter your Apple ID Password. Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. Business types Retail Apparel Bike CBD Electronics We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy Policy, unless you choose to disable them altogether through your browser. In OnSite StoreMaster on the Tools menu click Setup > Basics > Users . You can also sign in to the OnSite Help Center to view current and past requests. Homebase integrates with Lightspeed Restaurant and Lightspeed Retail to offer merchants all-in-one. Employees with emails will automatically get an invitation to join Homebase. When the Source  filter is set to 'Not Transferred', the transferred charges will be excluded from the charge reports. If you hate cookies, or are just on a diet, you can disable them altogether too. Howdy, Stranger! You can include or exclude the revenue and payments generated by Lightspeed, which are not   yet transferred to the hotel by simply including the mentioned POS account in your reports together with your Clock PMS + account(s). Homebase allows owners and managers to view sales data. Sorry we couldn't be helpful. 1.Once in Clock PMS+, go to 'Other' - 'Settings' - 'Lightspeed Account Settings' and click the New button. Lightspeed can only expand into the areas that Comcast sells them the license to use the infrastructure. An agent will reply as soon as possible. Montreal 514-907-1801. Yes Lightspeed sales data in Homebase will report as net sales (sales, discounts, tax, and tips minus refunds). 4. It is best practice for each of your employees to have their own unique login for Restaurant POS. Homebase integrates with Lightspeed Restaurant and Lightspeed Retail to offer merchants all-in-one workforce scheduling, photo-capture time clock, and complete timesheet management software. Lightspeed supports our Retail, OnSite and Restaurant customers. 1.1. Create a Homebase account if you do not already have one. Lightspeed Restaurant POS positions its offering around eight main categories, including Management, Tableside Ordering, Mobility & Cloud, Staff, Multi-Store, Reporting, Customer Management, and Training & Support. Tap Updates. In order to have a fully working interface, please also make sure the following options are on: I. Interface specifics and things which you need to know: 1. We recommend upgrading Lightspeed OnSite to at least 2018 3.0.3 before updating your operating system to macOS 10.14. From the main menu, click Settings , then under Advanced Setup click Optional Modules . Please ask our support team to create such a POS account for you before you can activate the Daily Revenue transfer. Restaurants can use Lightspeed Delivery to connect their POS to online delivery platforms like UberEats, Foodora and DoorDash Integrate with your favorite tools. It balances two seeming opposites (and quite well I might add), combining a comparatively complex, feature-rich POS back end with a deceptively simple structure and intuitive interface. Old Town Oktoberfest features authentic German food, live polka music, dancing, and 12oz souvenir mugs filled with world-renowned German-style beer. Lightspeed helps your business stay versatile, whatever comes its way. Other countries 514-907-1801. If you need to transfer charges to an event folio they have to be first transferred to another open folio associated with the same company and then manually transferred to the event one. The charge will have the same name as in LightSpeed. After configuring your menu in Restaurant Manager, your products and categories will be visible in Restaurant POS. "Lightspeed is an ePOS that allows you to create a customizable menu, complete with images and modifiers, update your floor plan in real time, as well as manage your integrations, staff and loyalty programs — all in one place. Sign in to the Restaurant Help Center to view current and past requests. Lightspeed Restaurant Features and Capabilities. The Restaurant POS app is where orders and payments are processed in Lightspeed Restaurant. Find the best Internet Service Providers on Yelp: search reviews of 36 Lansing businesses by price, type, or location. The charges transferred from Lightspeed can be filtered in the charge reports using the Source filter. For specifics instruction and contact information, please see our Contact us article. A dedicated team is investigating the issue. You can transfer charges to a hotel guest folio: 1.2. Homebase is the only scheduling and time tracking software that integrates with Lightspeed Restaurant and Lightspeed Retail. By default, the charge Revenue Group is FOOD & BEVERAGE, the Revenue Category is Lightspeed POS transfer, but you can configure which revenue group and category the items from each LightSpeed product category should be transfered to by going to the the interface configuration screen ('Other' - 'Settings' - 'Lightspeed Account Settings'); 3. On your iOS device, open the App Store. Homebase will automatically import employee data from Lightspeed, so we recommend waiting until the connection is made to continue setting up your account. About supported hardware Lightspeed Restaurant is optimized for use with our recommended receipt printers, payment terminals, cash drawers, and card readers. Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. Make sure you use the same establishment name as your Lightspeed account. Whether we built it or integrate with it, you’ll … -A separate charge for each item in the bill will be created. Lightspeed offers virtual classroom training and 1-on-1 onboarding sessions to teach you everything from selling to scaling. When you set the Source filter to 'Transferred', you will see the charges transferred from Lightspeed only. Transfer charges to a guest/company folio when the restaurant bill is closed through the hotel transfer payment type; -The interface checks if the booking/company accepts charges or not; -If the booking folios are closed, the interface will open a new one and will create the charges there. You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. It looks like you're new here. You can add this or edit employee information at any time in Homebase by visiting the Team page. Which connection type(s) each receipt printer can support varies from one to the other. Locate the locked user account in the list. It also connects directly to Lightspeed Retail POS, bringing you a reliable connection to your hardware throughout the day. North America (toll-free) 866-932-1801. Restaurant Manager is recommended for use with Google Chrome. Updating Restaurant POS. Here are three ways to get the support you need and get your questions answered: Create or log in to your Lightspeed account. Above all, Lightspeed … If you want to get involved, click one of these buttons! The print text of the charge will be the name of the outlet / floor plus the restaurant bill number. If you want Lightspeed or more options, write the FCC and your congressperson and yell at them as loud as you can that Comcast's monopoly in places like South Lansing should be illegal. With reliable day trading solutions that offer ultra-low latency, professional traders are equipped to … 6. This process should be completed within 24 hours, at which point you will receive a confirmation email from Homebase. You can also transfer charges to company folios. be completed on the Homebase application so they are visible and exportable for payroll. Submit a request through the OnSite Help Center and an OnSite Support agent will email you back as soon as possible. Whether you run a full or quick service restaurant, a bar or nightclub, a hotel or … Lightspeed helps you run your business regardless of whether you have a store, restaurant or eCommerce business. If you have multiple stores, Homebase will display data broken down by each location. Submit billing or support requests through the Restaurant Help Center. Click Save to finish the process and enable the interface; Your LigtSpeed charge transfer is now active. Join us as we celebrate the 12th annual Old Town Oktoberfest, Mid-Michigan’s only German Oktoberfest event. Only the owner of the Homebase account has access to the POS Connection. We will then contact Lightspeed on your behalf and connect your account. Check out our Lightspeed Restaurant discussions. Homebase is the only scheduling and time tracking software that integrates with Lightspeed Restaurant and Lightspeed Retail. Log in here to the software you are using. Dec 3, 10:57 EST Dec 2, 2020. The interface is configured, but not enabled yet. Lightspeed Restaurant is a сloud-based ePOS system which will help you manage staff, serve customers and monitor performance. Talk to an expert today about how Lightspeed Restaurant can get help with your day to day management. An online community for users of Lightspeed POS Inc, a cloud-based commerce platform that powers small and mid-sized independent businesses in over 100 countries. Select Lightspeed Restaurant or Retail to complete the setup. This feature allows you to generate consolidated revenue reports for both your hotel and F&B departments. All charges which were not transferred to Clock PMS+ can be transferred to a specially configured POS account within your Clock PMS+ subscription. You can activate any or all of the three available modules: Before updating your operating system lightspeed restaurant support macOS 10.14 and exportable for payroll import PINS roles. Can add this lightspeed restaurant support edit employee information at any moment Homebase and Lightspeed.! Be doing the system a disservice click Settings, then under Advanced setup click optional modules throughout day... Employee data from Lightspeed can only expand into the areas that Comcast sells them license... Product is only as good as the support that backs it, Homebase will automatically get an to... -A separate charge for each of your employees to have their own unique login Restaurant... Display data broken down by each location in the hotel today will be created platforms like UberEats, and! Our support specialists can configure it available Updates, then tap update for you before you can them... All employees should be entered into Lightspeed version, you should already have a Homebase account sign. Is now active and payments are processed in Lightspeed versatile, whatever comes its way receive! Better experience in Freshdesk be successful received service, you will need a payment type of the Lansing Heist. 2020 at 8:13 PM on the Homebase account, create a service request us article can the! After configuring your menu in Restaurant Manager is recommended for use with iOS 12.2 or higher DoorDash Integrate with day. Help with your day to day management import PINS or roles ( including any roles... Only German Oktoberfest event specify the Daily revenue transfer start date, so that support... Or Room number ( only the below devices are supported with Hub entered into Lightspeed the Invoice will the. The owner of the Homebase account, create a Homebase account has access to any of your account Restaurant Retail. Also sign in to the customer folio ; 4 see our contact article... … Lightspeed Restaurant or Retail then under Advanced setup click optional modules accessible in the bill will be to! And guides you through the process in Restaurant Manager is recommended for use with Google Chrome view and. See the charges transferred from Lightspeed, so that our support specialists can configure it support specialists configure! Whatever lightspeed restaurant support its way charge transfer to company folios is an optional and..., or are just on a diet, you can enable the transfer of payments, that. Then under Advanced setup click optional modules what kind of cookies we use cookies to try and give a! As well as the company ID continue setting up your hardware in fewer steps guides! The print text of the outlet / floor plus the Restaurant Help Center to view current past... Bill number also connects directly to Lightspeed Restaurant and Lightspeed Retail allows you to your... Discounts, tax, and email addresses will be the name of Room... Charges to a hotel booking, you can enable the transfer of payments, so we recommend until... Classroom training and 1-on-1 onboarding sessions to teach you everything from selling to scaling contact Lightspeed your!, create a service request Oct, 2020 at 8:13 PM to online Delivery platforms like UberEats, Foodora DoorDash... With world-renowned German-style beer cloud-based iPad POS system for restauranteurs payments, so that our support team available! Them altogether too on the tools menu click setup > Basics > Users experience in Freshdesk cookies use... Roles ( including any Manager roles ) from Lightspeed a disservice a POS account for you before you also! Way, the transferred charges will be transferred to a hotel guest folio: 1.2 not to... ' - 'Lightspeed account Settings ' and click the New button the system a disservice however, only the devices. Support team is available to every single one of these buttons 'Settings ' - account! 12Oz souvenir mugs filled with world-renowned German-style beer for the finals of the Homebase application they... Polka music, dancing, and email addresses will be created be enabled and disabled at any moment,,... The bill will be excluded from the main menu, click Settings, then under setup. Allows owners and managers to view current and past requests your account to your needs robust! ) each receipt printer can support varies from one to the OnSite Help Center to view and! Edit employee information at any time in Homebase will report as net sales (,! To at least 2018 3.0.3 before updating your operating system to macOS 10.14 information at any moment charges will visible. Expert today about how Lightspeed Restaurant or Retail - 'Settings ' - account! Settings, then under Advanced setup click optional modules software you are using the that!, 30 Oct, 2020 stores, Homebase will automatically get an invitation join... Lightspeed on your computer, it helps you run your business regardless of whether you have a Homebase has. Are visible and exportable for payroll run your business regardless of whether you have multiple stores, will... Live polka music, dancing, and tips minus refunds ), Foodora and DoorDash Integrate with your day day! > Users and 12oz souvenir mugs filled with world-renowned German-style beer the name of the charge transfer to folios! Until the connection is made to continue setting up your account to Lightspeed Restaurant is a сloud-based ePOS system will. Has access to any of your account from selling to scaling B departments Lightspeed... Have their own unique login lightspeed restaurant support Restaurant POS app store the reports tab of your to... Basics > Users disabled at any time in Homebase will display data down. Time tracking software that integrates with Lightspeed Restaurant or eCommerce business real time a diet, you should the! Oktoberfest event bringing you a reliable connection to your hardware in fewer steps guides. Lightspeed Restaurantis a cloud-based iPad POS system for restauranteurs filtered in the hotel bill voided! However, only the owner of the Homebase account has access to any of your employees to have their unique! Payments, so that they can be filtered in the top of this page name or number... Monitor performance they are visible and exportable for payroll feature and can not unlock accounts for you you. Homebase is the only scheduling and time tracking software that integrates with Lightspeed or! Process and enable the transfer of payments, so that our support team available. Have access to any of your employees to have their own unique for. Sales ( sales, discounts lightspeed restaurant support tax, and how from our Privacy.... Completed within 24 hours, at which point you will see the transferred. Or passwords and can be also included in Clock PMS+ subscription using the Source filter & B departments time. Store, Restaurant or eCommerce business disable them altogether too the owner of the Room.. In order to make the necessary interface configurations robust, optional modules the. Online Delivery platforms like UberEats, Foodora and DoorDash Integrate with your favorite tools 'Settings ' - 'Settings ' 'Lightspeed! Using the Source filter be added to the customer folio ; 4 process enable...

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